NICE inContact, a subsidiary of the NICE group, and cloud-based services provider RingCentral are reportedly collaborating to help business organizations enable their entire workforce, including cloud contact center agents, to work from home.
For the record, NICE inContact is a leading provider of cloud contact center software solutions. RingCentral develops global enterprise cloud-based communications and collaborations products.
The companies plan to offer the NICE inContact [email protected], a special edition of NICE inContact’s enterprise-grade CXone cloud contact center platform. The new offering comes with integrated softphone, audio recording, ACD/IVR, and storage features.
The platform can be fully operational within two days and new customers can avail it for free for up to 45 days.
The unique combination of [email protected] and RingCentral Office™ offers businesses access to robust UCaaS solutions, including team messaging, video meetings, and cloud PBX powered by a carrier-grade infrastructure with an uptime SLA of 99.999%.
The two companies have been working together since 2015, serving thousands of cloud contact center agents across the globe.
RingCentral president and COO Anand Eswaran seemingly believes that it is critical for people to be able to work from anywhere, anytime, and on any device, in order to keep the business running.
NICE inContact and RingCentral are committed to enabling businesses to transition to work from home and offer an uninterrupted customer service.
Cloud contact center agents can leverage the combined platforms to conveniently share files, source answers for customers, communicate within video meetings and team messaging, and handle mission-critical operations while providing a high-quality customer experience and keep up with the rapidly evolving business landscape.
The NICE inContact team is thrilled to introduce the offer to the market with its long-standing partner RingCentral, NICE inContact CEO Paul Jarman noted.
He added that the combination of the CXone cloud contact center platform and RingCentral unified communications could enable contact center agents and supervisors to work from anywhere and continue to offer customer support.